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EXCHANGE OF PRODUCTS
All exchanges must be submitted via email: email@example.com
Once the request has been approved by us, you’ll receive instructions via email to mail the item back to us via a trackable mode of postage. Thereafter, we will re-arrange the item to be delivered to you, postage shall be borne by you.
CONDITIONS TO QUALIFY FOR RETURN:
1. Returns and Exchanges can only be made for regular priced purchases only.
2. Discounts were not used in the order.
3. Defected products received
4. Wrong products received.
WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING
1. Orders purchased with discount codes
2. Sale & Discounted Items
3. Items that have been deliberately damaged
4. Items which were opened, broken seal are not acceptable due to hygiene reasons
We sincerely apologise for any incorrect or defective items received.
Please email us at firstname.lastname@example.org within 7 days, from the date of delivery, with snapshots, together with your order ID for verification purposes.
Once your return request has been approved, you will then have an additional 7 working days to send the item back to us.
All returns for incorrect/defected item(s) must be in its original condition received, no broken seal, unopened with all tags intact.
We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame.
We do not provide any form of cash refunds.
Do note that refunds will only be processed once your Return Parcel has reached us.
How do I return my items?
All return mails must be sent back to us via a trackable delivery mode within the next 7 days of approval.
(e.g. Singpost’ Registered mail/Singpost’ Smartpac delivery with tracking), etc.
Do note that ISABELLA AESTHETICS will not be responsible for any lost mails.
Please hold on to your tracking slip until we have confirmed that your return parcel has been received by us.
We are only able to process your returns only after receiving your parcel at our warehouse.
I WAS NOT IN SINGAPORE WHEN I RECEIVED THE ITEM
For customers who were overseas during the first 7 days, upon receiving your parcel, and wish to return your item(s),
please produce the necessary documents to support your return request. (E.g Scan copy of your travel declaration, with full details)
We currently offer doorstep courier at only SGD$10 for every order, and complimentary for orders above SGD$100.
How long will my order take to process?
Typically, once a package has been picked up by our courier company, it will take approximately 3-5 working days to reach you.
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
You may do a self collection by producing the payment slip at either one of our outlets:
JURONG POINT B1-43
SCOTTS SQUARE B1-24